We hope to answer all of your IVP Book Club questions below. If you don't find the answer you're looking for, please feel free to call our customer service department at 800-843-9487, option 2, between 8:30 a.m. and 5:00 p.m. CST, or email us at bookclub@ivpress.com.

Am I eligible to join the IVP Book Club?

If you're a booklover who lives in the United States, you can join! Unfortunately, we cannot accommodate members outside the US. IVP reserves the right to reject any membership application.

How do I sign in for the first time?

If you already have an IVP customer account, use your existing username and password. Our customer service team will make sure your account gets set up as a Book Club member to reflect your new discount and perks!

If you've never purchased from us before (or have only ever checked out as a guest), you'll receive an email from our customer service team within a few days of your Book Club application letting you know that your new account is ready to activate. From any page on ivpress.com, click the "My Account" link in the top right corner. You'll see an option to "activate your account"—click this and follow the steps, using the email address you provided in the Book Club application form. Your new account will now be set up and ready to receive your Book Club perks!

How do I skip this month’s Main Selections?

After you sign in, go select Modify Order under the IVP Book Club tab. Select “Cancel Items” and decide which Main Selections you’d like to receive. All the available Mains will be selected by default. Check the box(es) for any you do NOT want, then confirm cancellation. If you want both Main Selections, you do not need to take any action.

What if I only want one title from a double-title Main Selection?

Click Modify Order and select "change item quantities." 

Can I get my Main Selection shipped before the reply-by date?

Yes! Click Modify Order and select "change shipping date."

How do I add titles to my order?

Your Main Selection decision and additional purchases require two separate steps – we hope to change that in the near future. Until then, make your Main Selection decision, then use the search bar to find and add titles to your cart. Use the promo code printed on your Digest to ensure you get the special offers featured in this month’s Digest. You’ll always get 30% off when you sign into your IVP Book Club account.

What if I forgot to respond before the reply-by date?

If you want to receive the Main Selection and nothing else, you don't have to do anything. If you meant to skip this month's selection or order additional titles, click Modify Order and check the ship date. If the date is still in the future, you can skip or modify your order. If you've missed the date and don't want the Main Selections, call customer service for assistance. If you receive an unexpected shipment, you can write "refused" on the unopened package and put it back in your mailbox. The post office will return the package to IVP, and we'll credit your account when we receive the package.

What if I change my mind about a title I received?

If you haven't opened the package, write "refused" on the unopened package and put it back in your mailbox. IVP will credit your account when we receive the package. If you've already opened the package, repack it securely, making sure to include your account number, and send it back to IVP. When we receive the package, we'll credit your account for the books, but you will be responsible to pay for the return shipping.

What are the shipping costs for IVP Book Club members? 

As an IVP Book Club member, you will receive free US shipping every time you order using the promo code included on your monthly digest.

How quickly will my books be shipped?

Click Modify Order and look at the shipping date. If you'd like your book earlier or later, select "shipping date" and adjust it. Books will be delivered within one week of the ship date.

What if I need my books in a hurry?

Select "expedited shipping" when you get to the Shipping Options phase. If you have a specific request, call customer service for assistance.

What if I live outside the USA?

We're sorry, but the IVP Book Club membership is available only to those with USA billing/shipping addresses. If you live outside the USA, you may still buy our books through ivpress.com or one of our distributors. Please visit our International Customers page for specific help for your region. You can always buy our ebooks and save on shipping.

How can I pay my account balance?

Select View Open Invoices from the IVP Book Club menu dropdown, or go to My Account and select "open invoices" under View My Activity.

What else can I do at My Account?

Sign in to ivpress.com to perform the following actions:

• Manage your account addresses, sign-in credentials, and payment methods
  
• Update your preferences and privacy settings
  
• View your activity, including order history, open invoices, downloads, and pending orders
  

What if I forget my IVP password?

Go to the Sign In screen and select "Lost your password."