We hope to answer all of your IVP Book Club questions below. If you don't find the answer you're looking for, please feel free to call our customer service department at 800-843-9487, option 2, between 8:30 a.m. and 5:00 p.m. CT, or email us at bookclub@ivpress.com.

Am I eligible to join the IVP Book Club?

If you're a booklover who lives in the United States, you can join! Unfortunately, we cannot accommodate members outside the US. IVP reserves the right to reject any membership application.

How do I join if I get an error when signing up?

If your receive an error when trying to join the IVP Book Club it may mean you already have an account with us. If you do not remember creating an account or cannot remember your username or password, email us at bookclub@ivpress.com.

How do I sign in for the first time?

Use the same username and password that you used to sign up for the IVP Book Club.

How do I skip this month's Main Selections?

After you sign in, select Modify Order under the IVP Book Club tab. Select "Cancel Items" and decide which Main Selections you'd like to receive. All the available Main Selections will be selected by default. Check the box(es) for any you do NOT want, then confirm cancellation. If you want both Main Selections, you do not need to take any action.

What if I only want one title from a double-title Main Selection?

Click Modify Order and select "change item quantities." 

Can I get my Main Selection shipped before the reply-by date?

Yes! Click Modify Order and select "change shipping date."

How do I add titles to my order?

You can write in additional titles on your order card and return it to IVP by the reply-by date. If you manage your membership online, your Main Selection decision and additional purchases require two separate steps. First, make your Main Selection decision on the Modify Order page, then use the search bar to find and add titles to your cart. 

What if I forgot to respond before the reply-by date?

If you want to receive the Main Selection and nothing else, you don't have to do anything. If you meant to skip this month's selection or order additional titles, click Modify Order and check the ship date. If the date is still in the future, you can skip or modify your order. If you've missed the date and don't want the Main Selections, call customer service for assistance. If you receive an unexpected shipment, you can write "refused" on the unopened package and put it back in your mailbox to be returned to IVP within 15 days. The post office will return the package to IVP, and we'll credit your account when we receive the package.

What if I change my mind about a title I received?

If you haven't opened the package, write "refused" on the unopened package and put it back in your mailbox. IVP will credit your account when we receive the package. If you've already opened the package, repack it securely, making sure to include your account number, and send it back to IVP. When we receive the package, we'll credit your account for the books, but you will be responsible to pay for the return shipping.

What are the shipping costs for IVP Book Club members? 

As an IVP Book Club member, you will receive free US shipping every time you order using the promo code included on your monthly Digest.

How quickly will my books be shipped?

Click Modify Order and look at the shipping date. If you'd like your book earlier or later, select "shipping date" and adjust it. Books will be delivered within one week of the ship date.

What if I need my books in a hurry?

Select "expedited shipping" when you get to the Shipping Options phase. If you have a specific request, call customer service for assistance.

What if I live outside the USA?

We're sorry, but the IVP Book Club membership is available only to those with USA billing/shipping addresses. If you live outside the USA, you may still buy our books through ivpress.com or one of our distributors. Please visit our International Customers page for specific help for your region. You can always buy our ebooks and save on shipping. You can also sign up for one of our newsletters to learn about IVP titles.

How can I pay my account balance?

If you became a member before 2021, you may have an outstanding balance. To pay those online, select View Open Invoices from the IVP Book Club menu dropdown, or go to My Account and select "open invoices" under View My Activity. If you became a member more recently, your account will be auto-charged using the credit card you signed up with when your books ship. You'll never have to worry about open invoices! 

What else can I do at My Account?

Sign in to ivpress.com to perform the following actions:

• Manage your account addresses, sign-in credentials, and payment methods
  
• Update your preferences and privacy settings
  
• View your activity, including order history, open invoices, downloads, and pending orders
  

What if I forget my IVP password?

Go to the Sign In screen and select "Lost your password."